Responsible Gaming
at 322bet

1. Our Commitment to Responsible Gaming

At 322bet, responsible gaming is not a checkbox or a legal footnote — it is a core part of how we operate the platform for Bangladesh players. We believe that sports betting, cricket wagering, live casino, and slots should be experienced as leisure activities with defined boundaries, not as a way to generate income or escape personal difficulties.

322bet invests in responsible gaming infrastructure because we care about the long-term wellbeing of every player on our platform. This means providing practical tools that let you set your own limits, take breaks, and seek help when needed — all without judgment and with full support from our 24/7 team operating on Bangladesh Standard Time (UTC+6).

This page sets out everything you need to know about staying safe while enjoying 322bet. We encourage you to read it in full — not because you are obligated to, but because understanding the tools available to you makes for a healthier, more enjoyable gaming experience. If at any point you feel that gambling is no longer fun, please act on that feeling immediately by using the tools below or contacting our support team.

2. 18+ Age Restriction

322bet strictly prohibits any person under the age of 18 from registering an account, making a deposit, or participating in any betting or gaming activity on the platform. This policy applies to all players in Bangladesh without exception.

During the registration process, every applicant must confirm they are aged 18 or above. As part of our Know Your Customer (KYC) process, 322bet may request a copy of a government-issued identification document — such as a Bangladesh National ID card (NID) or passport — to verify the age of any account holder at any time. Accounts where the age verification process cannot be completed will be suspended until the verification is resolved.

Protecting Minors

If you share a device with younger family members in your household in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh, we strongly encourage you to take the following precautions:

• Log out of your 322bet account fully after every session — do not leave your account open in the browser.
• Use a strong, unique password and do not share it with anyone in your household.
• Enable two-factor authentication (2FA) on your account so that a verification code sent to your mobile is required at login.
• Consider using parental control software on shared devices to restrict access to gambling websites.
• Never allow a minor to handle your bKash, Nagad, or Rocket mobile wallet that is linked to your 322bet account.

3. Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following behaviours are commonly associated with gambling that has moved beyond healthy entertainment. If you recognise two or more of these signs in your own experience, we encourage you to take action using the tools described later on this page.

Recognising a problem early is the most important step. The tools and contacts on this page are here to help you — there is no shame in using them.

4. Self-Assessment

The following questions are adapted from the Problem Gambling Severity Index (PGSI), a widely used self-screening tool. Answer them honestly with reference to your gambling behaviour over the past 12 months. If you answer "Sometimes", "Most of the time", or "Almost always" to three or more questions, we strongly recommend activating one of the player protection tools described in Section 5, or contacting our support team directly.

5. Player Protection Tools

322bet provides a suite of responsible gaming tools that every registered player in Bangladesh can access directly. These tools are designed to give you control over your own gambling behaviour before a problem escalates. All tools can be activated by contacting 322bet support via live chat or by emailing [email protected] — our team is available 24 hours a day, 7 days a week on Bangladesh Standard Time (UTC+6).

6. Self-Exclusion

Self-exclusion is the most serious player protection tool available on 322bet and is intended for players who feel they have, or are developing, a genuine gambling problem. When you self-exclude, your 322bet account is suspended — you cannot log in, deposit, place bets, or participate in any promotion for the duration of the exclusion period.

How to Request Self-Exclusion

To initiate self-exclusion, contact 322bet support via live chat or send an email to [email protected] with the subject line "Self-Exclusion Request". In your message, include your registered account username or mobile number and the exclusion period you are requesting. Our compliance team will process the request within 24 hours and send you a written confirmation.

Exclusion Period Options

What Happens to Your Balance

Any remaining real-money balance in your 322bet account at the time of self-exclusion will be returned to the payment method used for your most recent deposit — whether that is bKash, Nagad, Rocket, or another method — within 5 business days of the exclusion being processed. Bonus balances and any wagering-requirement-locked funds will be forfeited at the time of account suspension.

7. Deposit & Spending Limits

Setting a deposit limit before you start a gaming session is one of the most effective ways to ensure gambling stays within your personal budget. 322bet allows you to set deposit limits in BDT across three time frames.

The 7-day cooling-off period for limit increases is an intentional friction mechanism — it gives you time to reconsider whether you genuinely want to raise your limit, rather than making an impulsive decision in the moment after a loss. This is by design and is one of the ways 322bet actively protects players from chasing losses.

Tips for Setting a Healthy Budget

• Set your deposit limit to match your designated "entertainment budget" — an amount you would spend on any other leisure activity such as a meal out in Dhaka or a cinema visit.
• Never use money allocated for rent, food, utility bills, or family obligations as a gambling fund.
• Avoid depositing via bKash or Nagad late at night or when you are emotionally upset — these are the conditions most associated with impulsive over-spending.
• Review your transaction history in your 322bet account regularly so you have an accurate picture of your total spending over time.
• If you find yourself consistently depositing up to the maximum of your limit every period, consider lowering the limit further or requesting a time-out.

8. Getting Help & Support

If you believe gambling is negatively affecting your life or the lives of people around you, please reach out for help. Asking for support is a sign of strength, not weakness. The following resources and channels are available to you.

Practical Steps to Take Right Now

If you have read this page and feel that your gambling may be causing harm, here is a simple action plan you can follow immediately:

1. Stop playing immediately. Close the game or betting page you are on. Do not chase any open positions or losses.
2. Set a deposit limit. Contact 322bet live chat and ask for a daily deposit limit set to ৳0 — this effectively prevents any further deposits until you choose to change it (subject to the 7-day cooling-off period for increases).
3. Request a time-out. Ask for a 7-day or 30-day time-out so your account is suspended while you take stock of the situation.
4. Talk to someone you trust. Share what you are experiencing with a family member or close friend. Having a support network around you is one of the most effective ways to manage gambling-related harm.
5. Consider self-exclusion. If you feel a time-out is not enough, request a formal self-exclusion for 6 months or longer. This is the most robust protection available and cannot be reversed during the exclusion period.