322bet Privacy Policy

322bet ("322bet", "we", "us", "our") is committed to protecting the privacy and personal data of every player who uses the 322bet platform at 322bet.ws. This Privacy Policy applies to all visitors, registered users, and former users of the 322bet website and any associated services, including sports betting, live casino, slots, crash games, and the cashier.

By registering an account on 322bet or by continuing to use the platform after this policy has been published, you acknowledge that you have read and understood how your personal data is processed as described in this document. If you do not agree with any part of this policy, you should discontinue use of the platform and may request account closure by contacting our support team.

1. Data We Collect

322bet collects personal data from players through a number of channels — including the registration form, the cashier, customer support interactions, and automatic technical means such as server logs and browser cookies. The data we collect falls into the following categories.

1.1 Registration and Identity Data

When you create a 322bet account, we collect the information you provide directly, which typically includes:

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used for age verification purposes to confirm you are 18 or above).
• Mobile number or email address (used as your account login identifier and primary contact channel).
• Residential address, including city and division within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh).
• Account username and hashed password.

1.2 Identity Verification Documents

As part of our Know Your Customer (KYC) obligations, 322bet may request copies of documents to verify your identity and age, including:

• National ID card (NID) issued by the Bangladesh Election Commission.
• Passport (bio-data page).
• Birth registration certificate.
• Utility bill or bank statement dated within the last 90 days as proof of address.

Document images are stored in an encrypted environment and are accessible only by authorised members of the 322bet compliance team. They are not shared with third parties except as described in Section 3 of this policy.

1.3 Financial and Transaction Data

To process deposits and withdrawals in BDT, 322bet collects payment-related information including your registered bKash account number, Nagad account number, Rocket account number, Upay account number, Dutch-Bangla Bank, City Bank, BRAC Bank, or Visa/Mastercard card details (last four digits and card type only — full card numbers are processed through the payment gateway and are never stored on 322bet servers). We also maintain a record of all deposit and withdrawal transactions, including amounts in BDT, timestamps, and transaction reference numbers.

1.4 Betting and Gaming Activity Data

322bet maintains a full record of your platform activity, including bets placed, stakes in BDT, odds accepted, outcomes, casino sessions, game titles played, and bonus usage history. This data is used for account statement generation, dispute resolution, responsible gaming monitoring, and fraud detection.

1.5 Technical and Usage Data

When you access 322bet via a browser or mobile device, our servers automatically collect certain technical information, including:

• IP address and approximate geographic location derived from it.
• Device type, operating system version, and browser type and version.
• Pages visited, time spent on page, navigation path through the site, and session duration.
• Referring URL (the site or search engine that directed you to 322bet, if applicable).
• Error logs and crash reports generated by the platform.

1.6 Communications Data

If you contact 322bet support via live chat, email ([email protected]), or any other communication channel, we retain a record of that correspondence, including timestamps, the content of messages, and any attachments you send. This information is used to resolve support queries, improve service quality, and as evidence in the event of a dispute.

2. How We Use Your Data

322bet processes your personal data for specific, clearly defined purposes. We do not use your data for any purpose beyond those listed below without first obtaining your explicit consent or being required to do so by applicable law.

Purpose	Data Used	Legal Basis
Account registration and management	Identity data, contact details	Contractual necessity
Age and identity verification (KYC)	Identity documents, date of birth	Legal obligation
Processing deposits and withdrawals	Financial and transaction data	Contractual necessity
Fraud detection and prevention	Technical data, transaction data	Legitimate interest
Responsible gaming monitoring	Betting activity, session data	Legal obligation / legitimate interest
Customer support and dispute resolution	Communications data, account data	Contractual necessity
Platform improvement and analytics	Technical and usage data	Legitimate interest
Marketing and promotional communications	Contact details, activity data	Consent (opt-in only)

2.1 Marketing Communications

322bet may send you promotional offers, bonus notifications, and updates about new games or features — including those tied to BPL, IPL, T20 World Cup, Eid, Pohela Boishakh, and other events relevant to Bangladesh players — via SMS or email to the contact details you registered with. You may opt out of marketing communications at any time by contacting 322bet support. Opting out of marketing will not affect your ability to use any core platform service.

2.2 Automated Decision-Making

322bet uses automated systems to monitor betting patterns and account activity for the purpose of fraud detection, bonus abuse identification, and responsible gaming intervention. Where an automated flag results in an account restriction, you have the right to request a manual review by a member of the 322bet compliance team. To do so, contact support via live chat.

3. Data Sharing & Disclosure

322bet does not sell your personal data to third parties. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the relevant purpose.

3.1 Payment Service Providers

To process your deposits and withdrawals, 322bet shares the minimum necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These providers operate their own privacy policies and security standards, which we encourage you to review independently. 322bet is not responsible for the data practices of third-party payment processors beyond the data handoff point.

3.2 Identity Verification Partners

Where 322bet uses third-party KYC technology providers to assist with document verification and identity checks, your identity document images and personal data may be processed by those providers solely for verification purposes. Such providers are contractually bound to process your data only on 322bet's instructions and to maintain appropriate security standards.

3.3 Game Providers

Live casino and slot games on the 322bet platform are powered by third-party studios including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Habanero, and Spribe. These providers may receive your account session token and certain gameplay parameters necessary to deliver the game experience. They do not receive your full personal profile, financial data, or identity documents.

3.4 Legal and Regulatory Disclosure

322bet may disclose personal data to law enforcement authorities, courts, or regulatory bodies where required to do so by applicable law or by a valid legal order. In such cases, we will disclose only the data specifically requested and will inform you of such a request where legally permitted to do so.

3.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 322bet's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via the contact details registered on your account, and the incoming entity will be bound to honour this Privacy Policy.

4. Cookies & Tracking

The 322bet website uses cookies and similar tracking technologies (including local storage, session storage, and pixel tags) to deliver a functional and personalised experience. A cookie is a small text file placed on your device by your browser when you visit a website.

4.1 Types of Cookies We Use

• Strictly Necessary Cookies: These are required for the 322bet platform to function correctly. They include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: These remember your preferences, such as your preferred language, default stake size, and sport or game category selections, so that you do not need to re-enter them on each visit.
• Analytics Cookies: 322bet uses first-party analytics to understand how players navigate the platform, which pages they visit most frequently, and where technical errors occur. This data is aggregated and does not identify you individually.
• Marketing Cookies: Where you have consented, marketing cookies allow 322bet to measure the effectiveness of promotional campaigns and to tailor bonus offers to your activity profile. You may withdraw this consent at any time.

4.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers — including Chrome, Firefox, Safari, and Samsung Internet on Android devices popular in Bangladesh — allow you to block or delete cookies via the browser's settings menu. Note that disabling strictly necessary cookies will prevent you from logging in to your 322bet account and using core platform features.

To opt out of analytics and marketing cookies specifically, contact 322bet support via live chat and request a cookie preference update on your account profile.

5. Data Security

322bet implements a layered approach to data security designed to protect your personal information against unauthorised access, disclosure, alteration, and destruction. Our security measures include, but are not limited to:

• SSL/TLS Encryption: All data transmitted between your browser or mobile device and the 322bet platform is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser's address bar when visiting 322bet.ws to confirm that your connection is secured.
• Password Hashing: Account passwords are never stored in plain text. They are processed through a one-way cryptographic hashing algorithm before storage, meaning that even 322bet staff cannot retrieve your original password.
• Access Controls: Access to personal data held by 322bet is restricted to authorised personnel on a strict need-to-know basis. All staff with access to player data are required to complete data protection training and are bound by confidentiality obligations.
• Two-Factor Authentication: 322bet supports two-factor authentication (2FA) on player accounts. We strongly recommend enabling 2FA to add an additional layer of protection to your account beyond your password.
• Intrusion Detection: 322bet's infrastructure is monitored continuously for signs of unauthorised access, unusual traffic patterns, and potential security incidents. Any confirmed breach that poses a risk to player data will be investigated immediately and affected players notified as quickly as practicable.

6. Data Retention

322bet retains personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this policy, and for as long as required to comply with applicable legal, regulatory, and dispute-resolution obligations.

6.1 Active Accounts

For active 322bet accounts, all registration data, transaction records, and betting history are retained for the lifetime of the account plus a minimum period of five (5) years following account closure. This retention period reflects standard record-keeping requirements applicable to online payment and betting services.

6.2 KYC Documents

Identity verification documents submitted during the KYC process are retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later. After this period, documents are securely deleted from 322bet systems in accordance with our data disposal procedures.

6.3 Inactive Accounts

Accounts with no login or wagering activity for 12 consecutive months are considered inactive. 322bet will retain the account record and associated data for a further period in accordance with Section 6.1 above. Players with inactive accounts who wish to have their data deleted sooner may submit a data erasure request as described in Section 7.3 below, subject to the conditions stated there.

6.4 Support Communications

Live chat transcripts, email correspondence, and support ticket records are retained for a period of three (3) years from the date of the last communication in the relevant support thread, unless the communication is relevant to an ongoing dispute or investigation, in which case it is retained until the matter is fully resolved.

7. Your Privacy Rights

As a 322bet player, you have a number of rights in relation to the personal data we hold about you. To exercise any of the rights described below, please contact the 322bet support team via live chat or email the privacy team at [email protected], clearly identifying your account and the right you wish to exercise.

7.1 Right of Access

You have the right to request a copy of the personal data that 322bet holds about you. Upon receiving a verified access request, 322bet will provide a summary of your data within a reasonable timeframe, typically within 30 days. This includes your registration details, transaction history, betting records, and support communications associated with your account.

7.2 Right to Rectification

If any personal data held by 322bet is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain information — such as your registered email address or contact number — directly from your account settings page. For changes to your legal name or date of birth, documentary evidence will be required.

7.3 Right to Erasure

In certain circumstances, you may request that 322bet delete your personal data. 322bet will honour such requests where there is no overriding legal obligation to retain the data. Please note that data retention requirements (see Section 6) mean that full erasure may not be immediately possible for accounts that have had financial activity. In such cases, 322bet will suppress your data from active processing while retaining the minimum record required by law.

7.4 Right to Restrict Processing

You may request that 322bet restrict the processing of your personal data in certain circumstances — for example, if you contest the accuracy of the data we hold, or if you object to a specific processing activity. During a restriction period, your data will be stored but not actively used for any purpose other than maintaining the record itself.

7.5 Right to Object to Marketing

You have the right to object to the processing of your personal data for direct marketing purposes at any time. To opt out of 322bet promotional communications — including SMS alerts about bonus offers, BPL match promotions, or seasonal campaigns — contact support via live chat or email [email protected] with the subject line "Marketing Opt-Out".

8. Policy Updates & Contact

322bet reviews and updates this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will notify active account holders via the contact details registered on their account — either by SMS, email, or an in-platform notification — at least 14 days before the changes take effect, where practicable.

The updated Privacy Policy will be published on this page at 322bet.ws/privacy-policy with the effective date clearly stated at the top. Your continued use of the 322bet platform after the effective date constitutes acceptance of the updated policy. If you do not agree with the revised terms, you should cease using the platform and may request account closure.

8.1 Privacy Contact

For all privacy-related enquiries, data subject access requests, consent withdrawals, or formal complaints relating to the handling of your personal data by 322bet, please contact us using the details below. All communications should be in English and must include your registered account username or mobile number to allow us to locate your account record promptly.

Email (plain text — not a clickable link): [email protected]

Support is available 24 hours a day, 7 days a week, on Bangladesh Standard Time (UTC+6). Live chat on the 322bet platform is the fastest channel for routine account queries. For formal privacy matters requiring a written record, email is preferred.